Our home deliveries receive a hessian bag. After checking your oysters, place them in the bag, dampen the bag & place back in the box. Leave the box open slightly so they have some air. If you have purchased your oysters straight from the lake, pop them in a bowl & cover with a damp tea-towel or damp newspaper. Please don’t put your unopened Sydney Rock Oysters in the fridge.
Select a location to store your Sydney Rock Oysters with constant temperatures, ideally 10-20oC, until you’re ready to serve them (eg in the laundry sink). Our unopened oysters will keep for 10-12 days if properly stored. During the summertime this reduces to 7-10 days, as the oysters are fatter and have less room to trap water in their shells. Please don’t store unopened oysters on ice, in fresh water or in the fridge.
Did you see Sue’s shucking video on our homepage? Don’t forget that our farm is open to visitors and offers tasting plates of our oysters and produce and our region.You can also book a tour & a shucking lesson. We’d love to see you soon.
The appearance and flavour of our oysters will change with the seasons, ranging from fat & creamy in summer to lean & herbaceous in winter. You can expect Broadwater Oysters to have a fresh, mild & salty fragrance with clear liquid around the meat and a plump core. Remember to discard any oysters that have already started to open, if any smell pungent or overpowering, or if any look shriveled & dry when you shucked them. We’ve sent you a couple of extra oysters just in case this happens.
Place oyster inside a folded tea towel keeping the hinge exposed. Place the tip of knife at hinge, use slight pressure to get the tip into hinge. Twist left-to-right, applying pressure. Once through the hinge, use the knife to gently knife split the shells apart. Slide the knife along the top shell to cut the muscle. To remove oyster from the bottom shell, scrape the knife across the base of the shell to cut the muscle underneath. Try not to spill too much of the delicious liquor as you do this.
Did you seen Sue’s shucking video? Don’t forget that our farm is open to visitors and offers tasting plates of our oysters and produce and our region.You can also book a tour & a shucking lesson. We’d love to see you soon.
Refunds & Credits
We want you to have the best possible experience with our product. If you are concerned with how your product arrived, please call us. If your order has been packed wrong, gets lost, destroyed, damaged or delivered late we may either refund your money, reship the product, or give you a discount on your next order, depending on your preferences, who made the mistake, and whether it was a complete or partial loss.
We reserve the right to investigate claims that are potentially fraudulent. Please do not discard any packaging until you are completely satisfied with the product. On occasion, Broadwater Oysters may deem it necessary to have the purchaser provide pictures to better resolve the issue. For quality and assurance purposes, concerns regarding lost/stolen/damaged packages or product quality concerns must be reported within 48-72 hours of receiving product. This allows us to remedy the issue in a timely manner. Complaints received outside this window may not qualify for a refund and may be subject to store credit.All perishable product is final sale. No returns/exchanges will be accepted. Returns/exchanges for non-perishable items (shucking utensils, clothing items, etc…) are permitted if the product is unused and undamaged. Additionally, return/exchange requests must be submitted to us within five (5) days of product receipt. Broadwater Oysters will not provide return postage or labels. The customer is responsible for return packaging and associated shipping fees. Please note that we will not refund/ship a new order until the previous one has been received by us..
Australia Post is experiencing significant delays to their advertised delivery times and cannot guarantee these timeframes. We recommend that where possible order are shipped by courier (additional fees apply).
Australia Post "Express Post guarantee suspended - Express Post remains our fastest postal service, but our next-business-day guarantee is currently suspended." https://auspost.com.au/service-updates/domestic-service-updates
We offer shipping via Australia Post Express Parcels and Couriers. The courier have limited distribution and CANNOT deliver items to PO Boxes.
Please note the current delays outlined above.
1-3 Business Days for Sydney CBD, ACT / Queanbeyan, South Coast, NSW, Newcastle.
2-5 Business Days - Interstate & Regional areas, Melbourne CBD, Regional Victoria, Regional New South Wales*
*Please note: There are significant delays to advertised timeframes via AusPost. We are currently unable to ship to regional areas in QLD, WA, NT, SA, TAS as we cannot guarantee the quality of the product on arrival at this point in time.
1-2 Business Days for Sydney CBD, ACT / Queanbeyan, South Coast, Regional NSW, Newcastle, Melbourne CBD.
*Please note: We are currently unable to ship to QLD, WA, NT, SA, TAS.
We prepare orders for shipping Monday, Tuesday and Wednesday. Orders usually arrive at their destination between Wednesday – Friday, depending on the shipping option chosen. Note: Significant current delays via AusPost.
All orders placed Monday – Wednesday, before 8AM, will usually ship the same day. Orders placed after 8AM on Wednesday, will not ship with Australia Post until the following Monday, unless a different delivery date is requested. Orders to be couriered to Sydney, Canberra & Melbourne must be placed by 8AM Thursday to ensure delivery on Friday
Please don't hesitate to contact us if there is anything you need help with. We can clarify timeframes and recommend the most suitable option to help make sure you receive your delivery.
You can specify your desired delivery date during checkout. However, please keep in mind that there are circumstances out of our control (weather and delivery businesses) which can impact your delivery. Please allow a couple of extra days for shipping when selecting your delivery date. Our oysters travel well as live oysters can be stored for 10 days. If you do not specify a desired delivery date, your order will ship out the next available shipping date. Please note that Public Holidays can alter this schedule
We ship to the address you provide us. Please take a moment to validate that the information you provided is correct (i.e. spelling, apt/suite number, post code, state, etc.). Broadwater Oysters can NOT be held liable for misrouted packages resulting from incorrect shipping information provided in online ordering process.
Once our lovely produce leaves the farm, we rely on Australia Post and courier partners to deliver your order. Broadwater Oysters will not be held liable for mishandled, missing boxes or boxes left at an unshaded area of your residence or in need of picking up at a post office. However, your feedback is valuable to us and we can use this to improve our business. Please also refer to our FAQs and Refund policy above.
You will be sent a tracking number from Australia Post to track your parcel if sent via Express Post, or a delivery docket number if sent via the courier. If you have given ‘authority to leave’ it is your responsibility to provide a safe place for the driver to leave your parcel if no-one will be home to receive your box - preferably out of direct sunlight.
Special Events: When planning your special event, waiting until the last minute is never a good plan - especially at Christmas. Place your order early to ensure availability and we will arrange specific delivery dates. We can make suggestions for your important event based on the best seasonal selections available
Gift Deliveries: Our oysters travel well but they are still a perishable product. We urge you to notify your recipient and confirm they will be home at some point on the expected delivery day. It can still be an item of surprise, but some people are not looking for their surprise package and may inadvertently let the box sit outside for an extended amount of time.
We take great pride in delivering our produce to you and have as many precautions in place as possible, but human error can happen. If you experience the rare occasion of a mistake being made on your order, please reach out to us immediately, and we will try to make it right. Please give us the chance to fix any problems you may have.
Stay In Touch
We’d love you to stay in touch with us as the seasons change down at the farm.